The Platform

The claims pipeline, rebuilt for AI

PRIMASIS replaces the spreadsheets, email threads and phone calls between an insurer, a surveyor, a workshop and a policyholder with one connected pipeline - built on decades of claims operations experience and reshaped stage by stage for automation.

Damaged Parts
  • Front BumperRepair
  • Front Left WingBlend
  • Front Left DoorReplace
Stage 01SubmittedOTO-InsurAI
Stage 02SurveyedSURVEYnet
Stage 03RepairedBENGKELnet
Stage 04SettledLELANGnet
OTO-InsurAI Features
Stage 01 · Claim Submission

OTO-InsurAI

An AI-powered platform for motor vehicle insurance customers to submit and track claims end-to-end. Combines OCR document capture, AI damage detection, automated cost estimation and real-time repair progress in a single digital experience.

  • OCR & AI document capture for KTP, SIM, STNK
  • Policy validity & document validity checks
  • AI damage detection across all body panels
  • Automated repair type recommendation & cost estimation
  • Work order (SPK) generation & real-time repair notifications
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SURVEYnet Features
Stage 02 · Assessment

SURVEYnet

A digital survey platform that connects insurance customers with surveyors for real-time video call inspections. AI detects damage types and panels automatically, while surveyors manage scheduling, capture evidence and issue structured repair recommendations.

  • Video call survey with proffer technology
  • AI damage detection: 15 damage types, 39 body panels
  • Surveyor scheduling & appointment management
  • In-call photo capture and chat for surveyors
  • Repair recommendation: Replace, Repair & Special Repair
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BENGKELnet Features
Stage 03 · Repair Management

BENGKELnet

A claim management platform that connects insurers with workshop partners, parts suppliers and customers in one integrated digital system. Manages the full repair lifecycle from FNOL and work order creation through parts sourcing, progress monitoring and invoice settlement.

  • FNOL submission & work order (SPK) creation
  • Workshop & supplier progress monitoring
  • Approval limits & locked service/part pricing
  • Invoice creation & claim admin document control
  • Salvage/wreck management & open API integration
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LELANGnet Features
Stage 04 · Salvage & Settlement

LELANGnet

A digital auction platform that connects insurers with verified buyers for the sale of total-loss (TLA) salvage vehicles. Open bidding, committee approval workflows, automated unpaid bidder blocking and real-time auction monitoring - all in one transparent system.

  • Open real-time bidding with configurable minimums & increments
  • Auction committee bidding approval workflow
  • Automated block for unpaid bidders
  • Real-time monitoring dashboard & attractive UI
  • Full transfer-of-ownership document trail
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E-PKS Features
New Product New

E-PKS

A digital platform to facilitate the management of Cooperation Agreements (PKS) between insurance entities and vendor partners. E-PKS ensures a more organized approach to legal documentation management and assists in the preservation of document history - replacing paper-based workflows with a fully auditable digital system.

  • Centralized cooperation agreement management
  • Full document history preservation & audit trail
  • Organized legal documentation across all insurance-vendor relationships
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LAD Portal Features
New Product New

LAD Portal

A digital platform for real-time monitoring and management of Loss Adjuster (LAD) activities related to claim status. Gives insurance operations teams full visibility into adjuster workloads, claim progress and field activity without manual status chasing.

  • Real-time monitoring of Loss Adjuster field activities
  • Claim status management tied directly to adjuster progress
  • Centralized operations dashboard for insurance teams
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MED-InsurAI
New Product New

MED-InsurAI

Revolutionizing health insurance claims with AI. MED-InsurAI transforms the way reimbursements are processed - enabling healthcare providers and policyholders to submit claims digitally with AI-assisted adjudication that accelerates decisions and reduces manual review burden.

  • AI-powered health claim adjudication
  • Digital reimbursement submission for hospitals & clinics
  • Faster decision-making with reduced manual review
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FAQ

Questions insurers ask us first

PRIMASIS.AI is an AI-powered claims platform that helps insurers process motor and health claims faster, from first notice of loss through settlement.

Claims enter through OTO-InsurAI, move through AI-assisted survey (SURVEYnet) and repair coordination (BENGKELnet), and close out through automated salvage auction (LELANGnet), with every step logged in one audit trail.

Insurance companies looking to reduce claims handling costs and processing time, along with their partner workshops, surveyors and hospitals.

Yes. PRIMASIS is designed to integrate with existing core insurance systems through configurable APIs, without requiring a full system replacement.

Faster claims processing, fewer manual errors, earlier fraud detection, and a better experience for policyholders.

Ready to see it on your claims flow?

We'll map your current process against the pipeline and show you where PRIMASIS fits.

Book a walkthrough