About Primasis

Deep claims expertise. Rebuilt for AI.

PT. Prima Sistem Informasi (PRIMASIS) is driven by the mission to digitalize the claims processing administration and workflow, providing insurance companies with automated, reliable, and scalable tools for their intricate operations. We act as a third-party administrator for the motor vehicle insurance sector, eliminating challenges like human errors and fraud.

Our platform covers the full claims lifecycle, from submission and survey to workshop coordination, settlement and salvage auction. Every product we build is measured against three principles: efficiency, transparency and customer satisfaction.

ISO 27001
ISO 27001 Certified
May 2026
Top Claims Solutions Provider in APAC
Insurance CIO Outlook · 2023
2018PRIMASIS founded in Jakarta
10Insurer clients on the platform today
2Countries live: Indonesia and the Philippines
40+Years of combined team experience in insurance and technology
Network

A nationwide partner ecosystem

As a third-party administrator for motor vehicle insurance, PRIMASIS operates through an extensive partner network, ensuring every claim is handled end-to-end, from the accident scene to final settlement.

+1,500

Workshop Partners

Repair workshops across Indonesia, connected digitally to receive and process claim assignments in real time.

+30

Spareparts Suppliers

Spareparts supplier partners with locked service and part pricing, integrated directly into the BENGKELnet supply chain.

Claims Investigators & Surveyors

Field investigators and remote surveyors connected to the platform for physical and video-call assessment of claims.

Towing & ERA 24 Hours

Towing services and Emergency Road Assistance available around the clock, coordinated directly through the PRIMASIS platform.

PRIMASIS.AI team at an insurance industry event showcasing the claims management platform
Recognition

Recognized across the industry

PRIMASIS has been recognized as a leading technology provider in insurance claims. We earned independent recognition from Insurance CIO Outlook as Top Claims Processing and Management Solutions Provider in APAC 2023, a testament to the platform's impact on insurers across the region.

Our platform is also ISO 27001 certified (May 2026), meeting the highest international standards for information security management.

ISO 27001
ISO 27001 Certified
May 2026
Top Claims Solutions Provider in APAC
Insurance CIO Outlook · 2023
Why PRIMASIS

Six principles behind the platform

Fraud Prevention

Focused on earlier detection, catching risk signals before a claim reaches an adjuster.

Minimize Human Error

Smoother, more automated workflows reduce the errors that come from manual, repeated data entry.

Automated Process

End-to-end claim workflows run on automation instead of manual routing between departments.

Realtime and Auto-Adjudication

Real-time adjudication accelerates decisions and collections from insurers.

Highly Scalable

Built to grow from a single line of business to multi-country, multi-line operations.

Easy Integration

Highly configurable, and built to integrate with the systems and technologies you already run.

Want to talk claims strategy?

We work directly with claims and technology leaders to scope a pilot.

Get in touch