PRIMASIS gives insurers one connected system for motor and health claims, replacing manual handoffs between surveyors, workshops, hospitals and adjusters with a single audit trail.
Running the claims desk for insurers across Indonesia and the Philippines
Each PRIMASIS product owns one stage of the claim, so data captured at intake is still there at settlement, no re-entry, no lost attachments.
Every motor claim enters through one validated intake, with OCR document capture, AI damage detection and automated cost estimation running before an adjuster opens the file.
See OTO-InsurAI →Surveyors capture damage evidence and AI-assisted assessments in the field, turning inspections into structured reports the moment they're taken.
See SURVEYnet →Workshops receive claim assignments, parts approvals and repair progress updates in one shared queue with the insurer and the customer.
See BENGKELnet →Total-loss vehicles move into a transparent digital auction, closing the claim with an auditable sale instead of a paper trail.
See LELANGnet →Pattern and document checks run automatically at intake, flagging risk before a claim reaches an adjuster's desk.
Structured data replaces re-typed forms and email attachments, cutting the errors that come from manual handoffs.
Claims that meet policy rules are adjudicated automatically, so simple cases settle in hours, not weeks.
PRIMASIS connects to core insurance systems through configurable APIs, no rip-and-replace required.
Every claim stage is tracked and visible in one audit trail, so nothing falls through the cracks between departments.
Configurable to match each insurer's workflow, policy rules and approval limits. The platform adapts to you, not the other way around.
PRIMASIS gave our claims team one screen to work from instead of five. Turnaround time dropped within the first quarter of going live.
Head of Claims, national motor insurer, IndonesiaWorkshops used to be our biggest bottleneck. BENGKELnet closed that gap without us changing our core system.
Chief Operating Officer, multinational insurerPRIMASIS is ISO 27001 certified as of May 2026 and recognized by Insurance CIO Outlook as Top Claims Solutions Provider in APAC 2023. Claim data moves through role-based access and a complete audit trail, encrypted in transit and at rest.
Bring a sample of your claim volume and we'll show you where automation saves the most time.
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